Atlanta relaunches water bill relief program with waived fees and longer payment plans

Atlanta residents behind on their water bills can now seek help through a city program offering longer payment plans, waived fees and assistance resolving billing errors.The Department of Watershed Management relaunched its FLOAT initiative Monday. The program runs through Jan. 31, 2027, and is available to eligible single-family residential customers with account balances at least 61 days overdue, according to the department.What help is available?The program offers interest-free payment plans lasting up to 36 months, with down payments starting at 2.5% of the outstanding balance.Other benefits include automatic waivers of late fees and fines, account adjustments, and one-time grants and credits for eligible customers. The department said the initiative also provides additional flexibility for seniors and people on fixed incomes.Customers can work with staff to address billing discrepancies and outstanding service requests.How to get helpResidents can book an appointment through the F